Quick Tip: Machine Learning can help improve your Customer Service

In Automation, Customer Service, Machine Learning on November 1, 2016 at 5:51 am

In an email to the customer support team of  a well known electronics company, I had asked a simple question before placing an order.  The question was, if one of their products was compatible with a specific OS.  The response from their customer support took about 4 days.  In response to it, I asked them if there were any drivers available.  The response,  “We will let you know when it’s available” took 4 more days. I had already placed an order after looking at some online posts regarding it’s compatibility.  I believe such simple queries can be addressed in their “Automated Response System”.  A typical response could be a set of recommended links (using Machine Learning) which could suggest what customers are saying, or pointing to certain solutions that have been suggested on the net.  Of course they can absolve themselves of any guarantees, if they really do not have a clue (which I doubt).  Oh! and did I mention the product worked fine without any drivers?  Please feel free to leave a comment.


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